Legal

Privacy Policy

Effective date: August 3, 2026

RigValue ("RigValue," "we," "us," or "our") provides RV valuation, diagnostics and reference tools through the RigValue mobile application (the "App") and the website rv-value.com (together, the "Services"). This policy explains what information we collect, how we use it, and the choices you have. We keep it in plain language because that is how we would want to read it ourselves.

1. Information we collect

Information you provide

• Rig details. The year, make, model, class, mileage, condition and modifications you enter when requesting a valuation or building your garage.
• Garage data. RVs you save to your personal garage so the App can track their value over time.
• Diagnostic questions. Descriptions of problems you submit to the Virtual RV Mechanic so it can generate troubleshooting guidance.
• Support communications. Anything you send us when you contact support, including your email address so we can respond.

Information collected automatically

• Usage data. General information about how the App is used — screens viewed, features used, crashes — to help us fix problems and improve the product.
• Device data. Device model, operating system version and app version, used for compatibility and diagnostics.

Purchases

Subscriptions to RigValue Pro are processed entirely by Apple through the App Store. We never see or store your payment card details. Apple's handling of that information is governed by Apple's own privacy policy.

2. How we use your information

• To generate valuations, reports and troubleshooting guidance you request
• To maintain your garage and show how values change over time
• To operate, maintain and improve the Services, including fixing bugs and understanding which features are useful
• To respond to support requests
• To comply with legal obligations

3. What we do not do

• We do not sell your personal information.
• We do not use your data for third-party advertising.
• We do not require an account to run a basic valuation.

4. Sharing

We share information only with service providers who help us operate the Services — such as cloud hosting, analytics and crash-reporting providers — and only to the extent needed for them to do their job. These providers are bound by their own confidentiality obligations. We may also disclose information if required by law, or to protect the rights, safety or property of RigValue or others.

5. Data retention

We keep the information described above for as long as it is needed to provide the Services. Garage data remains until you delete it or delete the App. You can request deletion of data associated with you at any time using the contact details below.

6. Your choices and rights

• You can delete rigs from your garage at any time inside the App.
• You can request access to, correction of, or deletion of your data by emailing us.
• Depending on where you live (for example, California or the European Economic Area), you may have additional rights under local law, including the right to know what personal information we hold and the right to request its deletion. We honor these requests regardless of where you live.

7. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

8. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No system is perfectly secure, but we work to keep the amount of personal data we hold to a minimum — the less we collect, the less there is to protect.

9. Important note about valuations and guidance

Valuations are estimates based on available market data and are not a guarantee of sale price, appraisal, or offer to purchase. Guidance from the Virtual RV Mechanic is general troubleshooting information, not professional repair advice; always follow your manufacturer's instructions and consult a qualified technician for repairs involving safety systems, propane, or electrical work.

10. Changes to this policy

If we make material changes to this policy, we will update the effective date above and, where appropriate, notify you in the App. Continued use of the Services after a change means you accept the updated policy.

11. Contact

Questions or requests about this policy can be sent to nicholas.simak@gmail.com, or through the support page.